AI Agents & Support Center

AI-Powered Support

AutomateNexus AI Agents provide intelligent, automated customer support that learns from your knowledge base and improves over time. Deploy AI agents to handle common questions, route complex issues, and provide 24/7 coverage.

Setting Up AI Agents

Navigate to Communications > AI Agents to configure your support agents:

1. Create an agent — Give it a name, personality, and knowledge scope
2. Connect knowledge sources — Link your knowledge base articles, FAQs, and documentation
3. Set escalation rules — Define when the AI should hand off to a human agent
4. Deploy — Embed the agent on your website via the widget customizer

Knowledge Base Integration

AI agents draw from your Knowledge Base to provide accurate answers. When a customer asks a question, the agent searches your published articles and delivers the most relevant response. Keep your knowledge base updated to improve AI accuracy.

AI Response Testing

Before deploying, test your AI agent responses with the AI Response Testing tool. Submit test questions and evaluate the quality of responses. Adjust the agent configuration and knowledge base until responses meet your quality standards.

Support Center

The Support Center provides a unified view of all support interactions:

• Active AI conversations and their status
• Escalated conversations requiring human attention
• Customer satisfaction metrics per agent
• Response time and resolution analytics

Multi-Language Support

Configure AI agents to respond in multiple languages. The multi-language settings allow you to set primary and secondary languages for your support agents, ensuring global customers receive help in their preferred language.